How can we help?

Search your inbox (and spam) for “Your Spairo license”, sent to the address you paid with.

Can’t find it? Send this form with the email you used to buy and we’ll resend it.

1. Open Spairo›Settings›License.
2. Paste the whole key, from the first letter to the last, and click Activate.

Activation needs an internet connection. If it says the device limit was reached, free a Mac from the list it shows. Still stuck? Tell us the exact message you see.

Personal covers 2 Macs and Family 5. On the old Mac, open Settings›License and deactivate it; then activate the new one with the same key.

No longer have the old Mac? Activate on the new one and release the old Mac from the list that appears.

No problem: refunds are available within 30 days of purchase, no questions asked.

Send this form using the email you bought with and we’ll refund the payment to the same card.

Each purchase includes 12 months of updates. Afterwards Spairo keeps working forever; you just stop getting new versions.

Renewing is optional and costs 50% of the plan’s price. Renew from Settings›License, then click Refresh License. No new key needed.

Students and teachers get 50% off. Send this form from your school or university email address and we’ll reply with a discount code.

Tell us the email you bought with and, if you need an invoice, the billing details it should show (name or company, tax ID and address).

Without Full Disk Access macOS hides folders like Mail, Messages and other apps’ data, so totals don’t add up.

Turn it on in System Settings›Privacy & Security›Full Disk Access, then scan again. You can turn it off whenever you like.

Spairo moves what you clean to the Trash (only caches that apps regenerate on their own are removed directly). Open History in the app and undo that cleanup, or restore the item from the Trash in Finder.

Undo is free on every plan, as long as the Trash hasn’t been emptied.

Spairo needs macOS 14 Sonoma or later, on Apple Silicon or Intel. Open Spairo.dmg, drag Spairo to Applications and open it from there.

If it won’t open, tell us your macOS version and the message you see.

Sorry about that. To fix it quickly, tell us your macOS version, your Spairo version (Spairo›About Spairo), what you did and what happened instead.